Subscribe by Email
Posts by Author
![]() |
Heather Hurst
Editor |
![]() |
Henry St.Andre
Trust Officer |
![]() |
Mike Perry
International |
![]() |
Tim Harris
Development |
![]() |
Todd Hess
Education & Enablement |
Latest Posts
Tags
Facebook
WFO
Disaster Recovery
Call Failure
E-mail
Cost
Customer Satisfaction
social media
Customer Experience
road show
Optimization
Customer Service
Coaching
Cloud Security Alliance
ICUC
CSAT
Availability
Business Continuity
Compliance
ACD
Workforce
Customer Corner
IVR
Contact Center
Management
Problem Solved Road Show
DMG Consulting
Cloud Advantage
Development
At Home Agent
eLearning
Agent
WFM
social media
Twitter
self-service
voip
SaaS
remote agents
SaaS
Cloud Computing
Social Media
Brand
inContact
webinar
Problem Solved Tour
Best Practices
Customer Care
ICUC
SaaS
Archives
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
inContact, Inc. 2009 All Rights Reserved | Login | Contributor Guidelines | Terms of Use |
Latest Posts






I have a good friend who runs the social media monitoring for his company. Over the holidays there was an incident at one of his company’s locations that caused a huge stir and 1000+ tweets, Facebook posts, etc. by customers, their friends, and others. The company handled the customer’s issue, one they had never come across before, the best way they could at the time. After analyzing the 1000+ social posts, they found a mixed response from the customers; some agreeing with the company and others siding with the customer’s issue.
As they say, good news bears repeating. We don't often do this on this blog, but I wanted to share some great news with all of our loyal blog readers, and the easiest way to do that was to repost a
I've long been fascinated by the move toward 
The Internet is a fascinating environment. By design, it is a network that was created to aid in the distribution and collaboration of information. While this inherent attribute has created an environment of rich opportunities and worldwide benefits, it also creates conflicts, and a great number of legal conundrums. One major reason for this conflict is that the Internet is ubiquitous, able to reach out to people virtually anywhere in the world, but… we all don’t agree on what information should be shared, how it should be shared, and what you should be able to do with that information.
We had a great response to 

.png)





