Heather Hurst
Editor
I’m a frequent caller to call centers, and also spent a few years on the phones in one. I’ve been on the customer side and the agent side – and I’m here to ensure this blog brings value to you and your business. So reach out – if there’s anything you want to see on the blog, let me know: feedback@inContact.com. In the meantime, I’ll provide you with updates on inContact, call center trends, and my random musings.
Building a Government Cloud Strategy
October 10, 2011
Cloud computing is definitely making a difference in companies around the globe, and over the past couple of years, it has become an important initiative of state, federal and local governments. The reasons for the shift to cloud computing by government entities, which have gained attention with Pres. Obama's "Cloud First" Policy, aren't so different from those of private corporations: scalabiilty, pay-as-you-go, addressing inefficiencies, etc. In fact, you can read a more exhaustive list of reasons for the move in the 43-page Federal Cloud Computing Strategy document by Vivek Kundra, U.S. Chief Information Officer.
The bottom line is that the cloud is being recognized by the Obama Administration, as well as state and local governments, as a way to improve operations and lower costs. The Obama administration anticipates that it can keep IT spending nearly at a constant for a while thanks to savings of more than $3 billion from IT consolidation and a planned migration to a cloud computing approach.
So, it's clear that the cloud is here and an initiative for state, local and federal governments. But where do you start? Don't wory, we're here to help. inContact is hosting a webinar on Oct. 18 aimed at providing information, insights and strategies for developing a government contact center cloud computing strategy. Register today to start building your government migration strategy to the cloud.
Webinar: Government Contact Center Cloud Computing Strategy
October 18, 2011
11:00am ET
Register here
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