Heather Hurst
Editor
I’m a frequent caller to call centers, and also spent a few years on the phones in one. I’ve been on the customer side and the agent side – and I’m here to ensure this blog brings value to you and your business. So reach out – if there’s anything you want to see on the blog, let me know: feedback@inContact.com. In the meantime, I’ll provide you with updates on inContact, call center trends, and my random musings.
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CFO of the Year!

I just want to give big kudos to our fabulous CFO - Greg Ayers. Greg is a tremendous asset to the strength of inContact, and that was emphasized today when he was honored as one of the CFOs of the Year by Utah Business Magazine. You can read all about Greg in the magazine article, but our CEO Paul Jarman summed up Greg very well in a quote in the article.

“Greg joined inContact just over a year ago, and in that time he has turned around our financial performance and set the company on a clear path for prudent growth,” says Paul Jarman. “Based on the changes made, the company has additional cash flow to drive innovation and product development, and has also become much more attractive to investors.”

Congratulations, Greg, for a very well deserved honor!

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