Heather Hurst

Editor

I’m a frequent caller to call centers, and also spent a few years on the phones in one. I’ve been on the customer side and the agent side – and I’m here to ensure this blog brings value to you and your business. So reach out – if there’s anything you want to see on the blog, let me know: feedback@inContact.com. In the meantime, I’ll provide you with updates on inContact, call center trends, and my random musings.