Heather Hurst
Editor
I’m a frequent caller to call centers, and also spent a few years on the phones in one. I’ve been on the customer side and the agent side – and I’m here to ensure this blog brings value to you and your business. So reach out – if there’s anything you want to see on the blog, let me know: feedback@inContact.com. In the meantime, I’ll provide you with updates on inContact, call center trends, and my random musings.
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Top 10 Things Call Center Agents Wish They Had

by Heather Hurst
December 21, 2011
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Every year at our inContact User Conference (ICUC) we have a really fun general session called The Early Morning Show. It's a talk show style show featuring the usual fare of talk shows - celebrity guests, games, and, of course, a Top 10 list. I'd like to share with you the Top 10 list we featured at ICUC 2011 as a bit of a holiday gift.

Top 10 Things Call Center Agents Wish They Had

10. Voice automated polygraph

9. Ability to "fire" callers

8. Filter that makes you sound like your manager

7. Jedi mind tricks

6. Translator that turns profanity into professional jargon

5. Call list of 10 year olds in every neighborhood to help with technology

4. Gigantic hand to come through the phone for slapping

3. Functioning Magic 8 Ball

2. Janet Jackson's headset from the "Janet" tour

1. Wrong answer buzzer

I always like to expand on these lists, so if you have any recommendations of what would make yours or your agents' lists, please comment below.

Posted at 10:57 AM in
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Wow! what a good list. I also have a suggestion of my own. Oh! if we the call center agents have a magic wand to transform all our jittery and hurried callers into calm and cool one then it will be a dream world!
Posted by Felicia Feddora (not verified) on Tuesday 01/24/2012 at 12:28 AM
Wow! what a good list. I also have a suggestion of my own. Oh! if we have a magic wand to transform all our jittery and hurried callers into calm and cool one then it will be a dream world!
Posted by Felicia Feddora (not verified) on Tuesday 01/24/2012 at 12:27 AM
Getting to Work on Time: It can be a challenge when you have a sick kid and your sick days are used up. Here's how 1 Call Center helped one of it's own: Call Center Confidential: I Get By with a Little Help From My Friends http://callcenterconfidential.com/?p=173 Thanks and Happy New Year to All: - Gordon - CallCenterConfidential.com
Posted by Gordon Lawrence (not verified) on Monday 01/02/2012 at 12:20 PM