In the first two installments of this series, we discussed myths that are used to dissuade companies from choosing cloud-based communications solutions.  In the first blog we discussed the differences between public and private clouds and whether a cloud solution means a forklift upgrade.  The second installment challenged myths related to security and reliability in the cloud.  In this final piece, we look at whether cloud solutions imply a lack of control over company data and an inability to integrate with other installed applications.  

Last week, we began a three-part series exploring myths that are sometimes used by on-premises solution vendors to create “fear, uncertainty and doubt” about moving communications, and specifically contact center applications, to the cloud.  If you didn’t see last week’s blog, it addressed two related misperceptions, “There’s No Difference Between Public and Private Clouds” and “Moving to the Cloud is a Forklift Upgrade.”  This blog tackles myths related to security and reliability in the cloud.   Read more»

There’s an entertaining series on the Discovery Channel called MythBusters, which “mixes scientific method with gleeful curiosity” to test long-held, but often erroneous, theories.  A typical recent experiment evaluated whether when you “get cold feet,” your feet really get cold.

A number of unsubstantiated myths have likewise been developing around cloud-based communications services (often propagated by vendors with premises-only offers).  In a series of blogs over the next month, I’m going to discuss some of these – and using less exciting methods than available to the Discovery Channel – offer logical arguments that “bust” the myths.   Read more»