inContact

inContact’s education services, which is part of our professional services organization, is offering 25% off their instructor led education packages if booked by March 31, 2012. Need help with Studio scripting? Want additional training on reporting or do you have other training needs? Select from webinar sessions, live instructor-led training at our Salt Lake headquarters, or have an instructor come to your contact center.

Our training sessions are for your private learning and catered to meet your needs. Customers that go through our two-day Studio training are able to make custom changes to their scripts quicker and save money by not having to engage inContact’s Professional Services. We have also found those customers are able to troubleshoot and resolve issues without having to work with technical support.   Read more»

OK…I admit it…I’m sort of a type A personality.  In fact, it’s true of most of the great Marketeers I know.  We tend to be high-powered types who live on adrenalin and deadlines.  From the outside, Marketing seems like a glamour job but, for those of us on the inside, we know its elbow grease and a ton of hard work with a small amount of magic and glitter at the very end to make it all sparkle.  So what makes marketers – and most people – run even harder than they naturally do?  Appreciation.  Take a look at this post on Harvard Business Review.   Read more»

We’ve all been there, those waning moments before a presentation or a meeting where you have to cram, create, or calculate some last minute bits of information.  The following is my recollection of one such situation that provided me with an “aha” or “light-bulb” moment that gave me complete satisfaction from my job. A job in which I help contact centers better serve their customers and be completely relevant to their business.   Read more»

SaaS (Software-as-a-Service) or “on-demand software” is becoming a fast growing, common software delivery model that provides tools that can reduce time-to-market and cost of converting a traditional on-premise software product, making implementation easier and more cost effective.    Read more»

If you've ever wondered what cloud computing is, or how it (and inContact) can improve your contact center's profitability and operations, we've laid it all out for you in a two minute, thirty-one second video. Sit back and enjoy!

As they say, good news bears repeating. We don't often do this on this blog, but I wanted to share some great news with all of our loyal blog readers, and the easiest way to do that was to repost a press release we issued this morning in its entirety. This is a great time for inContact, and our positioning in the DMG Hosted Contact Center Infrastructure Report is additional validation of our market leadership.   Read more»

We had a great response to Wednesday's blog with our Top 10 list from the Early Morning Show at ICUC 2011. I thought I'd dig back into the archives and share the Top 10 list from ICUC 2010. The great thing about it is that lists like these hold up quite well over time. Today we have "Top 10 Best Excuses for Agents Being Late or Absent to Work".   Read more»

I’m very happy to share with all of you the details of an announcement we made this morning - Verizon is teaming with inContact to offer an advanced suite of cloud-based Virtual Contact Center services.

Nine out of 10 of the world’s leading financial firms and countless other world-class businesses rely on Verizon’s Contact Center solutions to strengthen their customer relationships.  Verizon selected inContact, after an extensive review of the players in the market, to build on their successful track record by accelerating delivery of innovative customer care capabilities as part of their strategy to provide enterprise cloud solutions for multinational and government customers worldwide.   Read more»

Here at inContact we spare no expense, go buck wild and roll out the red carpet for one day where work and play become one in the same.  It’s Halloween, why not!  inContact employees created a festive atmosphere by transforming their departments and cubicles into wild and frightful attractions for the afternoon when the doors opened to our families for a fun and safe office trick or treat.  There was a vast array of wild costumes ranging from zombie athletes to all kinds of crazy.  The fun has just begun!  

As you may have noticed this morning, we announced a fantastic expanded partnership with Verint Systems Inc. We've been partners with Verint Systems for the past year, as we've been offering their award winning workforce management (WFM) solution through the inContact cloud to our customers. The partnership has made Verint's fantastic solution available to companies of all sizes.

The partnership has been a great success for both our companies, and we are now very happy to have expanded our relationship with Verint... we are now offering a complete portfolio of workforce optimization solutions in the cloud through this expanded partnership.   Read more»