Cloud Advantage

If you've ever wondered what cloud computing is, or how it (and inContact) can improve your contact center's profitability and operations, we've laid it all out for you in a two minute, thirty-one second video. Sit back and enjoy!

There’s an entertaining series on the Discovery Channel called MythBusters, which “mixes scientific method with gleeful curiosity” to test long-held, but often erroneous, theories.  A typical recent experiment evaluated whether when you “get cold feet,” your feet really get cold.

A number of unsubstantiated myths have likewise been developing around cloud-based communications services (often propagated by vendors with premises-only offers).  In a series of blogs over the next month, I’m going to discuss some of these – and using less exciting methods than available to the Discovery Channel – offer logical arguments that “bust” the myths.   Read more»

Cloud computing is definitely making a difference in companies around the globe, and over the past couple of years, it has become an important initiative of state, federal and local governments. The reasons for the shift to cloud computing by government entities, which have gained attention with Pres. Obama's "Cloud First" Policy, aren't so different from those of private corporations: scalabiilty, pay-as-you-go, addressing inefficiencies, etc.   Read more»

There's a new trend in town - company growth. Everyone is doing it or, at the very least, planning for it. I have the pleasure to hear firsthand how some of the companies that have presented as part of our Problem Solved Tour and our case studies are gearing up for company growth.

What I find interesting is that this trend seems all encompassing and very much enabled by the cloud. As one of our customers said, "If you are at a steady state and will never change your number of agents and don’t want to change, grow, or improve your business strategy, the cloud is not for you. However, if you don’t fit that description...”

He hit the nail on the head with that characterization - the cloud enables business growth. And just how does it do it? Well, here are a few ways:   Read more»