Coverage

Today inContact has customers and agents using inContact in many countries around the world.  When you are servicing customers and phone calls that span the globe you have to solve a variety of problems:

 Physics.  I had a boss one time who used to say ‘It’s Gravity’.  As we all know gravity is a force or factor that you cannot talk or design your way out of.  You have to work with it and design for it.  There are certain laws of physics that come into play when you begin spanning thousands of miles of ocean and introduce all of the network components, routers, muxes,  switches, etc. in between.   Methods have to be developed to minimize the impact distance creates on phone calls.   Read more»