HIPAA

inContact has many customers in the health care industry and the health care industry has many applications for contact centers. Consequently, I often get questions about HIPAA compliance and inContact.

HIPAA stands for the Health Insurance Portability & Accountability Act of 1996. It is designed to protect the privacy rights of individuals with regard to their confidential medical records and it imposes rules regarding the dissemination and transmittal of personal patient information and, as is the case for all regulations, failure to comply with HIPAA policies or breaches in customer data security, can be expensive for all parties.   Read more»