Simplicity

You have probably heard this acronym before:  “Keep It Simple, Stupid!”  Simplicity has been a key tenant in the product design world for a long time.  Strike the right balance of features and simplicity of use and your product will soar.  As a Product Manager, I try to live this in everything I do, but the concept is not only applicable in product design, but can be widely applied to things such as life, customer service, and yes, the call center!   Read more»