Speech Recognition

My last entry was about IVR blunders that made me want to scream. Well, since that blog, I’ve been screaming my head off. So I thought I would continue on with a Part Two of that blog to share my most recent frustrations with companies that use ridiculous IVR practices.

Have you ever called a customer service line that offers speech recognition as their only way to navigate through the menu?  Well this is a dreadful approach if the speech recognition software utilized is not as robust as it should be.    Read more»