telecom

In the last installment we discussed the need for a business continuity or disaster recovery plan for any organization or contact center that handles revenue critical work, in the office place.

Now we will focus in on a few best practices to ensure continuity in the event of a disaster, big or small.

First let’s start with the telecommunications component. Many organizations have voice T-1s or multiple T-1s running into their contact center or office environment.  One thing your telecom provider can help you investigate is whether the building you inhabit has multiple fiber entrance points into the building. While certainly less common, it is fortunate when two local access providers (usually the incumbent telco or local exchange carrier (LEC) and a newer entrant into the dial tone market, the competitive local exchange carrier (CLEC) ) both run feeds into the same building at differing points.    Read more»