VoIP

VoIP is an acronym for Voice over IP or broken down even further, Voice over Internet Protocol, yet calls don’t have to run over the internet at all.

Essentially, VoIP is a way to transmit voice telephone calls over a data network using the protocol, or set of rules and standards, that the internet was based on – the internet protocol.   VoIP takes your voice as spoken into a telephone handset or headset and converts that voice into a format that can be transmitted at high speeds over a data network previously reserved for data such as internet searches and FTP.   Read more»

Open just about any Telecom, Contact Center or Communications trade magazine and you are sure to see an article touting the virtues of SIP Trunking. But what is SIP trunking really and how does it differ from Voice over IP (VoIP)?

SIP is an acronym that stands for Session Initiation Protocol and as the name suggests, it is a protocol that sets up and tears down a voice, instant message or other media’s “session” or instance.  SIP is used hand-in-hand with a VoIP call to begin and end a VoIP call or “session”.   Read more»